Terms of Service

Last updated: August 2026

By accessing our website or using the Velocity Global AI platform, you agree to these terms.

Your account

You are responsible for the accuracy of your account details, for keeping credentials secure, and for all activity that happens under your account and sub-accounts.

Subscriptions and billing

Plans are billed monthly or annually in advance and renew automatically until cancelled. Usage-based items such as AI credits, messaging and phone usage are billed as consumed. Free trials convert to paid plans unless cancelled before the trial ends.

Acceptable use

You may not use the platform to send unlawful, deceptive or unsolicited messages, to infringe intellectual property, to reverse engineer the service, or to violate messaging and privacy regulations that apply to your business.

AI features

AI-generated content is provided as a starting point. You are responsible for reviewing outputs for accuracy, rights clearance and regulatory compliance before publishing or sending them.

Availability and support

We target 99.9% availability and provide support on the channels included in your plan. Scheduled maintenance is communicated in advance where practical.

Termination and liability

Either party may terminate a subscription at the end of the current term. To the extent permitted by law, our aggregate liability is limited to the fees paid in the twelve months preceding the claim.