Question 1

What is Velocity Global AI?

Accepted Answer

Velocity Global AI is an all-in-one growth platform that replaces your CRM, marketing automation, funnel builder, reputation tools, scheduling, payments and AI content stack with a single system. It is built on the GoHighLevel infrastructure, so everything you already know about HighLevel workflows, snapshots and sub-accounts still applies — with our AI Studio, onboarding and support layered on top.

Question 2

Who is the platform designed for?

Accepted Answer

Service businesses, local brands, B2B teams and marketing agencies that are juggling five or six disconnected tools. Whether you are a two-person home services company or a 50-seat agency managing client sub-accounts, the platform scales with plans from Launch through Enterprise.

Question 3

How long does it take to get up and running?

Accepted Answer

Most teams send their first automated follow-up within 48 hours. A standard onboarding runs 7–14 days: we import contacts, connect your phone number and email domain, install an industry snapshot with pre-built pipelines and campaigns, and train your team on live calls.

Question 4

Do I need technical skills to use it?

Accepted Answer

No. Every builder — funnels, forms, emails, workflows — is drag-and-drop. If you can use a slide deck editor, you can build a working funnel. For anything more complex, our team builds it with you during onboarding.

Question 5

Can I try it before committing?

Accepted Answer

Yes. Start a free trial with full feature access, or book a 30-minute demo where we map your current tools and show the equivalent workflow inside the platform before you pay anything.

Question 6

How does pricing work?

Accepted Answer

Plans are flat monthly subscriptions — Launch, Grow and Scale — with an Enterprise tier priced to your team. Every plan includes unlimited contacts and users; the tiers differ in AI Studio credits, sub-accounts, advanced automation and support level. Annual billing saves roughly two months versus monthly.

Question 7

Are there setup fees or long-term contracts?

Accepted Answer

No setup fee on standard plans and no long-term contract — monthly plans are cancel-anytime. Enterprise agreements can be annual by request when procurement requires it.

Question 8

What are the costs for SMS, calls and emails?

Accepted Answer

Messaging is billed as pass-through usage at carrier rates on top of your subscription, so you only pay for what you actually send. You can set spend caps and see live usage in the billing dashboard.

Question 9

Can I change plans later?

Accepted Answer

Yes — upgrade or downgrade at any time from billing settings. Upgrades apply immediately with a prorated charge, downgrades take effect at the next renewal so you keep paid features until the period ends.

Question 10

Do you offer a money-back guarantee?

Accepted Answer

Yes. If the platform is not a fit within your first 30 days, contact us and we will refund your subscription fee for that period (usage-based messaging charges excluded).

Question 11

What is included in AI Studio?

Accepted Answer

AI Studio covers video generation, voice-overs, image and ad creative, long-form and short-form copywriting, chat agents and AI-assisted workflow building. Everything generated is available inside the CRM, so a piece of copy can go straight into an email campaign or funnel page without exporting.

Question 12

Can AI answer leads for me automatically?

Accepted Answer

Yes. AI Employees handle inbound conversations over SMS, web chat, Facebook and Instagram — qualifying the lead, answering common questions, booking to your calendar and handing off to a human when the conversation needs one.

Question 13

Does it replace my website?

Accepted Answer

It can. The funnel and website builder handles pages, blogs, forms, checkout and membership areas. Many customers keep their existing site and use the platform for landing pages and funnels — both approaches work, and you can point your domain either way.

Question 14

What reporting do I get?

Accepted Answer

Attribution from ad click to closed revenue, pipeline value by stage, call and message volume, campaign performance, appointment show rate and agency-level rollups across sub-accounts. Dashboards are shareable and can be emailed on a schedule.

Question 15

Will you migrate my existing data?

Accepted Answer

Yes. Migration is included on Grow and above: contacts, custom fields, pipelines, notes, calendars, email templates and active campaigns are imported and validated before switchover, so nothing goes dark during the move.

Question 16

What tools does it integrate with?

Accepted Answer

Over 1,000 integrations including Google Workspace, Outlook, Stripe, QuickBooks, Shopify, Facebook and Google Ads, Slack, Zoom, Zapier and Make — plus a full REST API and webhooks for anything custom.

Question 17

Can I keep my existing phone number?

Accepted Answer

Yes, existing numbers can be ported in, or you can provision new local and toll-free numbers inside the platform. Porting typically completes in 5–10 business days and we run your old and new numbers in parallel until it lands.

Question 18

Do you support agencies with multiple client accounts?

Accepted Answer

Yes. Agency plans include sub-accounts, snapshot deployment, white-labelling on your own domain, per-client billing and rollup reporting across the whole book of business.

Question 19

How is my data protected?

Accepted Answer

Data is encrypted in transit and at rest, hosted with SOC 2 Type II compliant infrastructure, with role-based access control, two-factor authentication and audit logging. We support GDPR and CCPA requests including export and deletion.

Question 20

Who owns the data in my account?

Accepted Answer

You do. You can export contacts, conversations and reporting at any time, and we never sell or share your customer data.

Question 21

What support is included?

Accepted Answer

Every plan includes the Help Center, email support and live chat. Grow adds priority response, Scale adds a named success manager and Enterprise adds a private channel with an agreed response SLA.

Question 22

What if I need something built for me?

Accepted Answer

Our team builds funnels, workflows and integrations as part of onboarding on higher tiers, and as a scoped project otherwise. Tell us the outcome you need on a demo call and we will tell you exactly what it takes.

Everything You Wanted to Ask, Answered

Getting Started

Pricing & Billing

Features & AI Studio

Integrations & Migration

Security & Support

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